ALFA Systems for Consumer Finance
CHP Consulting exploits the know-how born of long relationships with organisations like Lombard, National Australia Group and ING and blends it with in-house industry expertise. This grants us an exclusive outlook on the consumer and retail finance industry.
Best Practices
CHP Consulting has long-running relationships with leading consumer/retail finance organisations. The knowledge gained from these prestigious clients combined with CHP's in-house industry expertise has allowed CHP to develop current industry best practices.
These best practices have been incorporated both into the core functionality of the ALFA Systems and into CHP's consultancy services in the form of suggested business processes.
This approach has led CHP to develop a number of additional features to ALFA Systems ensuring that the solution best fits the requirements of existing and potential consumer/retail clients. Such developments include real time credit approval, online proposal and CRM functionality.
ALFA Features for Consumer Finance
Front Office
-
Sales Support
- Marketing/Prospecting
- Contact Management
- Document Production
- Salesperson Diary
-
Quotations
- Web-based entry
- Retailer Based POS
- Retailer Specific T&C's
- Rule-Based Products
- Retailer Data Segregation
- VAP Support
- Commission Calculations
- Asset Classification
- Quotation/Proposal Tracking
- Communication Channels
- Cash-Flow Calculation
- Financial Modelling
- Management Information
-
Credit/Risk Management
- Score Card Integration
- Real-time Credit Decisions
- Links to Credit Bureaus
- Credit History
Middle Office
-
Contract Acquisition
- Contract Validation
- Contract Activation
- Document Production
- Document Management
- Retailer Communication
- Supplier Payouts
- Early Payout
- Self-Billing
- QAS
- AUDDIS
- Bankwizard
- Hunter Integration
-
Commissions & Subsidies
- Commission Schemes
- Volume Bonus Schemes
- Retailer Group Calculations
- Multiple Calculation Methods
- Advance Commissions
- Manufacturer Subsidies
- Sales Voucher Support
Back Office
-
Billing and Invoicing
- Configurable Invoice Consolidation
- Automated Billing Cycles
- Multiple Payment Methods
- Annual VAT Invoicing
-
Collections
- Configurable Arrears Identification Matrix
- Configurable Arrears Instance Workflow
- Payment Plans
- Automated Document Generation
- Full BACS Integration
- Late Payment Interest
- Enforcement Support
-
CRM
- Configurable CRM Workflow
- Third Party Administration
- Agreement/Statement Enquiry
- Complaint handling
- Online CRM
- Letter Requests
- Resource Management
- Activity Monitoring
-
Fee Income
- Scheduled or Ad-Hoc
- Integration to Document Production
- Flat or Calculated Amounts
- Different Due Date
-
Financial Amendments
- Due Date Changes
- Contract Novation
- Contract Reschedules
- Refinance Options
- VAP Alterations
-
Early Settlements
- Multiple Calculation Methods
- CCA Terminations
- Contra Settlements
- Automated Settlements
- Commission Clawbacks
- Write-Off/Refund Tolerances
-
End of Contract
- End of Agreement Option support
- Configurable Workflow
- Auto Document Production
- Auto Processing of Options at Maturity
- Asset Disposals
- Customer Retention Support
- Write-Off/Refund Tolerances